Customers are Talking...  

• “Instant Recall was an instant success for us. Never have I had a new regulatory related project implemented with the immediate response being “Why didn’t we do this sooner?” from every departmental stakeholder.”

• “The lengths to which this company goes to ensure we’re able to reach our customers to remove violative product from distribution is… Second to None!”

• “I and the rest of the Leadership team here at Papa Murphy’s continue to be highly impressed with the level of service, responsiveness and dedication we receive from the Instant Recall team and we are certainly extremely pleased with how these events are being handled.”

• “Instant Recall allows us to be confident in delivering urgent messages to each of our Restaurants. We know that when we launch the communication campaign we are in good hands. There is no time to waste in issues of food safety and brand protection.”

• “Recalls are no longer looked at as ‘the dreaded email’ our team could receive on a Friday night since we have partnered with BellTower Technologies and began using their Instant Recall system.”

• “Recall and withdrawal incidents are disruptive, difficult circumstances in our business. Having a reliable, trusted partner in Instant Recall makes a big difference when navigating through crises.”

• “[Instant Recall] provides a path for efficient communication for our Field Operations, an easy to use system for time sensitive activities, audit-ready documentation for our Regulatory Compliance and reliable data for our organization.”

• “From the beginning, they’ve been not only our 3rd party recall communication provider, but also a partner in recall execution and process improvement efforts.”

• “The new features… are really great! It was so easy... It definitely saves time, minimizes the chance for error and really empowers the client to get it all pulled together quickly. Of course I had a great teacher with [my IR Recall Manager] walking me through it step by step and patiently guiding me through the process.”

 

• “We have found the team at Instant Recall to be extremely helpful, reachable, and always easy to work with.”

• “From a customer standpoint, Instant Recall is continually providing us with ways to enhance our customer experience. On top of the real time view of customer interactions, our local recall teams can also send links to customers as a follow up to encourage acknowledgement.”

• “Since implementing Instant Recall, all stakeholders in our organization have found benefit to the service.”